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Customer Experience Has A Massive Effect On Customer Loyalty

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Customer experience is the attitude about, and the client's perception of areas of your organization or brand across the customer lifecycle. We are aware that the customer experience has a massive effect on customer loyalty.  Customers that are satisfi… more »

How To Improve Your Customers' Satisfaction

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Customers are not exactly ecstatic about the performance of us.  In reality, new research suggests customers see room for advancement.  Two-thirds (67 percent) of end users that participate us for IT services consider the management of the IT environm… more »

This Is Why Your Company Loses Customers

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The reasons your company loses customers -- both internal and external -- are complicated, but identifying them may be achieved with five easy questions. The catch is that you will want to call your lost customers (or a sampling of these) along with you… more »
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